In addition to new technologies, our added value rests on three pillars:
- Human resource management and direction
- Management using the method of raising value
- Customer departments
Customer centres
Customer service = Veolia Voda priority
Customer services
- All Veolia Voda companies in the Czech Republic have ISO 9001 certified customer departments
- Central Europe's first water management call centre was opened at SčVaK in North Bohemia in 2002
- The second call centre was opened at PVK in Prague in 2003
Customer centres
- Offering centralised services for Prague customers
- Housing both the front office and the back office: for acceleration of processes
- Easily accessible by public transport
