Customer centres

Customer service = Veolia Voda priority

In addition to new technologies, our added value rests on three pillars:

• Human resource management and direction
• Management using the method of raising value
• Customer departments

Customer services

• All Veolia Voda companies in the Czech Republic have ISO 9001 certified customer departments
• Central Europe's first water management call centre was opened at SčVaK in North Bohemia in 2002
• The second call centre was opened at PVK in Prague in 2003

Customer centres

• Offering centralised services for Prague customers
• Housing both the front office and the back office: for acceleration of processes
• Easily accessible by public transport