Call centres

Call centres have greatly simplified contact with customers. The very first call centre in the water management industry in the Czech Republic and the whole Central Europe started operating at Severočeské vodovody a kanalizace in 2002. Since 2003, a call centre at Pražské vodovody a kanalizace in Prague has been in full operation too.

Vodárna Plzeň's customers use a single call centre as part of the Alliance project.

SčVK - 840 111 111

• The first call centre in the Czech Republic and Central Europe
• Maximum capacity of 10 operators + 1 supervisor
• 10,000 calls a month

PVK - 840 111 112

• Operating 24 hours a day, 7 days a week
• Up to 12,000 calls a month

MORAVSKÁ VODÁRENSKÁ, a.s. - 800 100 063

• Operating 24 hours a day, 7 days a week (supply interruptions announcement)

• Customers services and information: Mo - Fr 7 a.m. - 7 p.m., Sa 7 a.m. - 3 p.m.

• opened in 2009